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West Country & Wales: up to 4mlpa

Awards host Brian Conley (left), and Ramsay MacDonald, Gulf retail director (right), present Julian Holliss with the award for Best Site in the West Country & Wales (up to 4mlpa).

Townstal Road Garage faced increased competition when Lidl moved in next door and then Sainsbury's opposite. It was an early UK adopter of a Subway franchise and Costa Express machine as it changed format from neighbourhood to a transient site, and also answered a community plea to house the closing post office. Investment continues in this community-orientated business which delivers high standards of operation.

Holliss Filling Stations, Townstal Road Garage Dartmouth, Devon


As ESSO and BP join Shell and Gulf in launching new loyalty programmes this year, are such schemes a key tool for businesses today?