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Best Site Manager

Awards host Brian Conley (left), and Stuart Cufflin, transport and retail contracts manager at Jet, present Jan Hawthorne with the award for Best Site Manager.

Mill Lane is situated in a high crime area and Jan's approach is not to tackle one site issue at a time but to tackle everything head on! She liaised with the local police and joined the Northampton Retail Crime Initiative and on an ongoing basis trains the staff in handling crime in-store and how to spot and deal with theft. She also ensures staff receive the full HKS training, which covers many key aspects of retailing.

HKS Mill Lane DallingtonNorthampton


As ESSO and BP join Shell and Gulf in launching new loyalty programmes this year, are such schemes a key tool for businesses today?