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Fast lanes DO drive loyalty, says HIM
17 August, 2005

Retailers should not be put off from introducing pay-at-pump fast lanes because of a fear of losing shop sales, according to latest findings from Harris International Marketing’s (HIM) Convenience Tracking Programme.

News in brief
17 August, 2005

TOREX RETAIL has further strengthened its offering to independent petrol and convenience retailers with the acquisition of CTN Systems – a specialist epos provider in the independent and newsagent market. The acquisition will give Torex 5,000 installations nationwide.

Fuel prices August 2005
17 August, 2005

Data supplied by Catalist Ltd

Drive-off chaos
17 August, 2005

The government’s attempt to downgrade drive-off crimes has been picked up by the Association of Convenience Stores, which is fighting on retailers’ behalf for the Home Office to reverse its new policy.

The Green Welly Stop at Tyndrum, Perthshire
17 August, 2005

The Green Welly Stop is situated on the A82 at Tyndrum, Perthshire – the gateway to the Highlands. It is some two hour’s drive north west of Edinburgh and an hour south of Fort William. It is at about the mid-point of the popular West Highland Way, the long distance footpath that joins Glasgow and Fort William.

Little empires = big headaches
17 August, 2005

The concept of multi-site operation is here to stay for the foreseeable future. Over the next few months we expect to see the emergence of many ‘little empires’ as some readers are offered the opportunity to take on five, six or more additional sites from their ‘parent’ oil company network. So let’s look at some of the more practical business issues you’ll face.

This should keep you posted
17 August, 2005

You would think that, if you had the best convenience store in town, with a forecourt to boot, plus parking, plus a customers’ petition supporting your application, that you would get the sub post office when the sub postmistress in the village decided to retire from her little ‘centre-ville’ shop.

Tampering with the brakes
17 August, 2005

My piece in the July issue about police efforts to put the brakes on drive-offs brought a bit of a scoff from a retailer who runs a filling station in Plymouth but wishes to remain anonymous. He writes, via email: “If we are not careful, petrol station operators could see an increase in drive-offs thanks to the very recent amendment on how police treat drive-offs. For the police to be involved now there have to be ‘aggravating circumstances’ – ie a stolen vehicle. Once the individuals with their swivelling, IQ-reducing baseball caps get to hear of this, they could have a field day at our expense.”

A good result
17 August, 2005

In the April issue I carried the tale of Andrew Fraser who works at a couple of Hills Garage’s forecourts in the Northwest. He was about to be taken to court by Cumbria trading standards – along with a load of others in the area – after the TSOs had mounted a series of test purchasing stings. He pleaded not guilty and I’m happy to report that, in June, he was given a conditional discharge. “Basically I got a caution. They (trading standards) were not happy to back down.”

Firmly routed
17 August, 2005

As the giants of the fuel industry continue to prune their branches, it lets in more light for the smaller brands to flourish. And so it is for The Maxol Group, the Irish, family-owned oil company, which is finding that while life at grass roots level is still tough – particularly following the arrival of the supermarkets – there are positive signs for the future.

Have you introduced a new way of doing business/added new services during the pandemic, that you will continue to offer in the future?