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Service Centre: Jac Roper starts the year with a couple of feel-good stories and a not-so-good one
13 January, 2020

This sales drive took a wrong turn

Happy New Year and I thought it would be nice to start 2020 with a couple of feel-good stories which although didn't start happily ended in a satisfactory way.

Service Centre: Jac Roper on protocol, pumps and putting 2019 behind us
16 December, 2019

An issue with protocol

In the April issue I aired some of Deen Yacub's problems with TLM's evoPOS system at his Station Road Service Station in Ashby-de-la-Zouch. It was all resolved nicely.

Service Centre: Jac Roper on ATM fees, an epos solution and phone cost conundrum
15 November, 2019

It's not a level playing field

Changing ATMs from free-to-use to charging models has been a bone of contention for many.

Service Centres: Jac Roper reports on a rebates row, more system problems and Co-op/Nisa row
10 October, 2019

Is this the power of the press?

Hassan Mohammed copied me in on one of many emails he had been exchanging with Costcutter over the fact that they owed him £2k in rebates for his two sites in Greater Manchester (Limes Service Station in Walkden, Salford and Howich Service Station, Bolton).

Service Centre: Jac Roper on even more problems with technology systems
09 September, 2019

Service Centre: Jac Roper on PayPoint mix up; more on ATMs; and a request for help
06 August, 2019

A really big misunderstanding

Thair Majid, who runs several stations in London, got in touch on an issue he had with PayPoint. He says: "Currently at two of my sites, we make approximately £15-20 a month in profit from our PayPoint unit, as commissions have reduced significantly."

Service Centre: Jac Roper on technical misery for one retailer and no cash for another
09 July, 2019

Where is the back up for the back office?

It's been technical misery for quite some time at Huw Griffiths' Llantwit site, where he has five Htec tills which previously had a Flow back office.

Service Centre: Jac Roper on more complaints about epos and the ATM minefield
07 June, 2019

Even more epos teething troubles

Service Centre: Jac Roper on irksome ATM deal; and flower shortage for Nisa stores
06 May, 2019

Service Centre: Jac Roper on more epos woes, late newspapers and court update
08 April, 2019

They took it very seriously

I was quite surprised to receive a second complaint about TLM's evoPOS system within a fortnight. I would have been less surprised if it had happened after Deen Yacub read last month's issue where we featured Andrew Wallace's account of the problems he had had with the same system. But in fact Deen rang before the last issue had been printed, so it wasn't a 'Me Too' reaction as is so often the case.

As Brexit day finally arrives at the end of January, are you expecting any negative impact on your forecourt business through leaving the EU?