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Service Centre: Jac Roper on Co-op and Nisa price problems; and an epos dispute ends
07 April, 2020

Unrest on an uneven playing field

A forecourt operator sent me an anonymous update on the Nisa/Co-op situation re price differences (last raised in this column in October). He began by posting some copy from another retailer that had appeared on the Nisa retail online forum.

Service Centre: Jac Roper on a car wash crisis plus a warning about slick salesmen
10 March, 2020

Not measuring up

Last summer Khalid Mohammad agreed to purchase a Christ Aquatus Prime C168 car wash with Codax system, including till interface and under-chassis wash for £89,000 plus VAT from Wilcomatic for his Lenton Boulevard Service Station in Nottingham. He also bought year-two and year-three service contracts for £1,800+VAT per annum. The payment terms were a 30% deposit in July, 20% upon delivery and 50% spread over six months in equal instalments.

Service Centre: Jac Roper on a jamming ATM; chasing money; and a bad start
10 February, 2020

One jam too far for Shahid's forecourts

Shahid Hussain, who runs Petro Express in Glanamman, South Wales, has just come out of his contract with NoteMachine for both of his forecourts.

Service Centre: Jac Roper starts the year with a couple of feel-good stories and a not-so-good one
13 January, 2020

This sales drive took a wrong turn

Happy New Year and I thought it would be nice to start 2020 with a couple of feel-good stories which although didn't start happily ended in a satisfactory way.

Service Centre: Jac Roper on protocol, pumps and putting 2019 behind us
16 December, 2019

An issue with protocol

In the April issue I aired some of Deen Yacub's problems with TLM's evoPOS system at his Station Road Service Station in Ashby-de-la-Zouch. It was all resolved nicely.

Service Centre: Jac Roper on ATM fees, an epos solution and phone cost conundrum
15 November, 2019

It's not a level playing field

Changing ATMs from free-to-use to charging models has been a bone of contention for many.

Service Centres: Jac Roper reports on a rebates row, more system problems and Co-op/Nisa row
10 October, 2019

Is this the power of the press?

Hassan Mohammed copied me in on one of many emails he had been exchanging with Costcutter over the fact that they owed him £2k in rebates for his two sites in Greater Manchester (Limes Service Station in Walkden, Salford and Howich Service Station, Bolton).

Service Centre: Jac Roper on even more problems with technology systems
09 September, 2019

Service Centre: Jac Roper on PayPoint mix up; more on ATMs; and a request for help
06 August, 2019

A really big misunderstanding

Thair Majid, who runs several stations in London, got in touch on an issue he had with PayPoint. He says: "Currently at two of my sites, we make approximately £15-20 a month in profit from our PayPoint unit, as commissions have reduced significantly."

Service Centre: Jac Roper on technical misery for one retailer and no cash for another
09 July, 2019

Where is the back up for the back office?

It's been technical misery for quite some time at Huw Griffiths' Llantwit site, where he has five Htec tills which previously had a Flow back office.

Have you introduced a new way of doing business/added new services during the pandemic, that you will continue to offer in the future?